OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
86 ratings and 64 comments received in the last 90 days.
31 July 2025
Everything went smoothly and Kira was great!
29 July 2025
again the service from the guys in Colne branch was excellent!
18 July 2025
BMW Lloyds where very helpful when purchasing our new MINI COOPER E electric car
04 July 2025
Although it was a long time between ordering and taking delivery, Ryan kept in contact so we were aware of how things were progressing.
01 July 2025
Only think that could be better is less communication by the app.
23 June 2025
Kira was extremely helpful and answered any questions I had. She was very friendly and made me feel relaxed and comfortable.
08 June 2025
Great service
25 May 2025
Eliza is always great to deal with and always ensures a great experience. We returned to Eliza for our new car after a great experience the first time.
19 May 2025
Despite some issues, the team were excellent
09 August 2025
Great service
08 August 2025
I was satisfied with the recall carried out but disappointed that the car had already suffered a coolant leak that my son had been trying to get sorted for months but struggled to afford
04 August 2025
Very good competent job Friendly and helpful
04 August 2025
From leaving the car and waiting for it's M.O.T. due to a machine breakdown a courtesy car was provided until the M.O.T. was completed
03 August 2025
All well
02 August 2025
Nothing seemed to be needing to be done.
28 July 2025
Kas the Customer Service Representative is excellent.
28 July 2025
Process was easy, team there are really great. Job done and was given a completion time which was met.
27 July 2025
Couldn't have been better. I always trust Lloyds with my MOT and service. Carried out professionally and with no fuss. This time even better with Ian collecting my car and returning it on time!
27 July 2025
See above
01 August 2025
Dealership excellent - brought a demo car to my home and then did all the Mini App nonsense for me.