About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

106 ratings and 83 comments received in the last 90 days.

02 August 2026

Friendly, knowledgeable, not pushy, helpful. Richard was very professional and made the purchase of my new mini a pleasant experience

30 July 2026

Excellent sales service

28 July 2026

The mini representative, Eliza Dewhurst, was absolutely fantastic. Eliza was professional, approachable, accommodating, helpful and thorough throughout the whole process. She is a credit to Lloyd's Colne and deserves a pay rise! X

25 July 2026

Eliza was extremely helpful, friendly and professional throughout the whole process

21 July 2026

Everything went smoothly.

09 July 2026

delivery was a bit later than what we originally thought but was kept up to date on the progress

05 July 2026

Eliza was nothing but professional, she is knowledgeable, helpful, supportive, kind & friendly. Eliza is a credit to your company!

04 July 2026

Efficient & friendly service, kept me updated as to where things were in terms of delivery of the vehicle.

02 July 2026

Excellent service and support from Eliza

28 June 2026

Great seamless service, full transparency throughout

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24 June 2026

Great communication

17 June 2026

Purchase was amazing and Richard and Mark were fantastic. 10/10 !! However , the car had parts missing - it had been a showroom car and items had been taken by staff . The car hadn't been cleaned as it was a showroom car and the seats were dirty

17 June 2026

Great communication throughout, Eliza answered any questions I had, quick and easy

16 June 2026

Richard and his colleagues have very helpful throughout the process. Any queries/questions I have raised have been answered quickly & Richard has also checked with me following delivery to make sure that everything is okay, & that I'm happy.

13 June 2026

All staff were extremely polite and professional. The lady i purchased from was Eliza, who was very accomodating and helpful in the whole process. I am happy with the service and very much with my new mini

05 June 2026

Great, helpful staff, with no pressurised sales speak!

03 June 2026

Paul halford was exceptional he couldn't have done anymore.

02 June 2026

Excellent service

19 May 2026

Plenty of communication and friendly advice!

16 May 2026

I was kept informed during the process. Everyone was approachable, friendly and had an excellent knowledge. Everything was explained, and I was shown how the apps worked and helped getting it up.

16 May 2026

The service we have received from Lloyds Mini has been exceptional, specially from Eliza Dewhirst , who answered all our questions promptly and professionally .

14 May 2026

Everyone was super helpful with information about making the change to our first electric vehicle and helping us to make it a clear and smooth path to our green goal. So much so that we decided to make the change there and than rather to wait.

04 August 2026

A brilliant kind and honest sales rep

04 August 2026

Polite and friendly service from staff and everything done promptly and I was informed in good time about when my car was ready and it had a good clean

02 August 2026

Outstanding service as always! Nothing too much problem. Excellent Service from the service team.

02 August 2026

Very professional department.

28 July 2026

From booking to the communication during it is always a seamless process

28 July 2026

1st class service start to finish

26 July 2026

Car was ready in the timescale stated

26 July 2026

Great customer service from Kaz & Emily.

21 July 2026

My interactions with the service desk (Kemi) are always very positive

19 July 2026

I always get 5 star treatment everything is explained to me so I understand what is happening , l also received a short video from the head guy who was dealing with my car that made me feel very satisfied that everything was being done has it should

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14 July 2026

Always easy, efficient

14 July 2026

Very professional attitude from the member of staff who attended to me,and extremely helpful

14 July 2026

Always room for improvement!

14 July 2026

The appointment booking with courtesy car was quickly arranged. Drop off strait forward. Collection fine when car ready but promise of wheel alignment print out never emailed and leaving dash cam unplugged an oversight.

12 July 2026

My wife says she was looked after.

10 July 2026

Very welcoming and efficient

07 July 2026

Didnt have to wait too long, always great service

07 July 2026

Good value service and helpful staff

05 July 2026

I was waiting in the showroom. Took 20 minutes longer than estimated

02 July 2026

Good service, fair price and nice people to work with.

30 June 2026

Everything was explained, my car was ready for collection at the agreed time. Works needed were fully explained

29 June 2026

Great customer service as always!

28 June 2026

Fantastic service

26 June 2026

Friendly, attentive staff. Total cost came in within quoted amount

25 June 2026

Everywent as well as I expected it would

25 June 2026

Very helpful and informative

25 June 2026

Everything went smoothly. The collection and delivery service was great and the employee was professional and friendly

25 June 2026

Very helpful

23 June 2026

Efficient

22 June 2026

Fast, friendly service.

20 June 2026

Warranty work performed efficiently.

19 June 2026

As always , your team provided excellent service . Thank you . It's shears nice to see Emily and Kaz .

18 June 2026

Completed the works on my car, let me borrow a courtesy car, kept me informed of the works and Kaz on reception was truly professional.

15 June 2026

Easy to book, great communication and paperwork making it easy to understand the condition of my car.

15 June 2026

Very Good service

15 June 2026

very efficient, very good job done, would have been 5 stars but for it being a lot more expensive than a non dealer garage

11 June 2026

usual courteous efficient servcie

11 June 2026

We always feel looked after and our Mini's cared for when we go into Colne showroom.

09 June 2026

Fantastic service, very knowledgeable staff who went out of their way to ensure I was happy and informed. Every question was answered and explained.

09 June 2026

The whole process was completed efficiently.

09 June 2026

Professional friendly no pressure sales. All of the sales executives, particularly Ryan Butterworth were knowledgable on the technical and financial options Their communication were first class as I was always updated over several months

08 June 2026

My car was picked up and returned. I was kept informed as to what had been done and what needed doing when.

08 June 2026

Great service as always. Very helpful staff and I know I can be confident with their level of expertise.

08 June 2026

Excellent service from booking in my car to completion. The whole process was extremely efficient and friendly. Kas is always so professional and helpful.

05 June 2026

Completely sorted my problem

03 June 2026

Car pick up car returned to my house, mot done

01 June 2026

Staff very friendly and helpful

31 May 2026

The service team were ready for my car when I arrived.The requested courtesy car was clean and available. The work on my car was carried out well. The service team were courteous and efficient and did all they could to make the experience first class

28 May 2026

We love the car. Fantastic service and not at all pushy!

28 May 2026

Feedback was not always great but when I mentioned this the team were great!

28 May 2026

Work completed on time and good friendly service

27 May 2026

Richard a great salesman. Made sure everything in place, nothing too much trouble.

27 May 2026

The salesman was exceptional

24 May 2026

Kaz and Emily are always really helpful.

24 May 2026

Excellent Service

20 May 2026

You get the personal touch, very friendly professional staff

19 May 2026

Eliza from Lloyd mini in Colne gave the best customer service. Quick and knowledgable to answer any questions and felt at ease throughout the process of buying my car. Couldn't recommend her enough!

19 May 2026

Would have been 5 if the car had been ready. Having to wait 20 minutes for the paperwork to be brought back to the sales office before being able to take the car home was annoying.

19 May 2026

Great service

17 May 2026

Emily and Kaz are always great. I like the videos I get about my car.

17 May 2026

Always friendly polite. Trust you to do look after my car

FIND Lloyd Colne.

Address

Crown Way, Colne, BB8 9NP

Opening Hours

Mon–Fri:08:30 - 18:30
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01282881830

Map

Areas served

Bradford as well as surrounding areas including Burnley, Keighley, Bingley and Colne

View map

Address

Crown Way, Colne, BB8 9NP

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01282881830

Map

Areas served

Bradford as well as surrounding areas including Burnley, Keighley, Bingley and Colne

View map