friendly, professional and efficient srvice
The staff are great, friendly and professional. issue under warranty sorted efficiently and professionally
From buying the car originally to organising services always great customer service
Very good service
Well looked after and on time
The service experience is always punctual and efficient.
The service is great
Polite and friendly service
I have given this score because in these strange times I appreciate the handover couldn't be the same as normal if it was normal I would probably given maximum.
Completely reassured that things would happen and when, in a timely manner, despite the current Covid situation.
My mini was taken on a tow truck to Lloyds in Colne I received 1st Class service from day 1. The engine of my car was fully taken apart I was kept informed what was happening, and how much it would cost etc.
It was all completed with no fuss or hassle
The lady I dealt with on the phone and in branch was rude and sighed down the phone when i had further questions.
Very efficient customer service
Staff kept us informed throughout the process
Excellent service from collecting the car on the due date and doing what they promised. They provided good feedback on the health of the car and any advisories.
Efficiency and brill customer service
Friendly and flexible customer support. Good communication and service.
From first phone call all was great. Confirmed what I needed and price given then. On the day Super polite as soon as I walked in the door, happy for me to sit and wait due to changing circumstances. Quick and professional
Courtesy car was very useful
Courteous staff, good communication, professional throughout.
Following on from the previous comments, Joe Massey, the sales executive could not have made the purchasing experience any finer, he was a joy to deal with.
Informed about the service. Car was returned clean inside and out!
Completed on time and really helpful during COVID. Our car was collected at home and returned clean. We are both pensioners and remain cautious about contact outside our home as I am one of the vulnerable.
I always receive fantastic service at Lloyd Colne & have for the 11+ years I have used this franchise.
We had jobs done under warranty and were given a courtesy car for the time needed to repair. The repairs were done quickly and we were very satisfied.
Quick friendly service while you wait.
Everything was completed on time and I was well informed in advance about what the work entailed.
Good customer service
I am always completely satisfied with the whole experience, from the initial booking which is so easy, to the checking in with such brilliant and friendly staff and finally believing that I have received the best outcome.
Very good advice and knowledge when they identified a fault.
Friendly, helpful, fast telephone response