Well organised and helpful

Because they are good.

No issues at all. Never left feeling I am being charged for something I don't need

The staff at Colne could not have been more helpful. 10 out of 10 definitely

It was a painless process. You are kept informed every step of the way. The team are professional and nothing is too much trouble. Even though they sell cars all day they make the purchase of your car feel special. They share your joy.

No courtesy car offered & had to ring back to double check exactly what was being done and none of the extras I was constantly told I needed were included.

I would have been completely satisfied but I think that the tyre I had to buy was over priced

The staff are friendly making it a pleasure, unlike when it was Preston's!

Because I had no problems at all

Good communication Flexible , met our needs re pick up date and time

The car needed to go back as there was rust on one of the back doors, plus we had a few other things we weren't happy with. Lloyd's had it a month, we didn't get new doors as agreed and several of the items on the list hadn't been complete.

Efficient service. Helpful and knowledgeable staff. Thank you to all the team that worked on my mini.

Friendly, not pushy, good customer service

Vehicle had various mechanical and electrical issues which have taken numerous none returned telephone calls to rectify and 3 long journeys to your branch. Reluctant to purchase another vehicle from this branch. Dissatisfaction and disappointment.

I would have given 5 stars but the job took 2 days in the end (no worries there) but it was the very end of day 2 when I got my car back. This isn't a complaint.

No problems at all. I was notified when the car was ready and that there had been no problems

Pleasant staff, car serviced while I waited, even got offered me a lift to the shops as it was raining. Quick video of service good also

Hassle-free service completed at fairly short notice

The car was serviced and MOT'd as planned, no hiccups.

Warren our advisor was brilliant and very personable, he totally knew his product. He worked very hard explaining the different spec of Mini which then helped us decide which one! No pressure - a great experience! Collecting it was great fun too!

John Whitehead, MINI Service Controller, has always been excellent on the occasions I have spoken / met with him ; a big thank you to him.

Had to wait for car which was expected but was never offered a drink

quick and easy to book and polite, helpful staff

Quick service and job always done on time

Perfect as usual

professional approach and attention

Because they serviced the car well within the time span they stated

As well as a Service and MOT I had the Air Condition Refresh for £39. Unfortunately not happy with this, as I don't like the 'refresh' smell. Definitely won't be having it again.

Mechanical up date

Helpful staff

All aspects carried out well and courtesy car offered as the wait would have been several hours.

Handy to me and a non pressured sale

I cannot complain about any part of the service,I was sent a video to my phone showing me what had been done. I received a text message to let me know my car was ready to collect.

Whilst car at garage for routine service it was damaged . This was acknowledged after first not being . Not informed vehicle wasn't ready when originally agreed . Wasted trip to garage ..... which is a round trip of almost 40 miles

Work was completed on time and to perfection. My car was washed and polished too.

The service was on time and without problems.

Everyone at the garage was very helpful.

Feel confident that the car is looked after. Also car nice and clean on return!

all done in good time with phone call to let me know

Good service & my Mini is always looked after nicely, comes back gleaming!

As everyone was helpful and nothing was a problem

A top job from start to finish

Service provided

Had to wait 20 mins to be seen in the showroom. No apology for the delay when receptionist eventually turned up. given a totally incorrect estimate of cost for service (no reference to TLC). Was supposed to ring with a further cost estimate but didnt

The only issue was that after having new brake pads fitted my mini was not reset meaning that I had to return for this to be done.

The service was fine, only thing I wasn't happy about was being charged for filling washer bottle. The bottle didn't need filling and I have a large container of it at home.

Great service and a pleasant to deal with

As per question 1 fantastic experience