The staff are generally very friendly and helpful, however the price for one set of new brake discs and pads is extortionately high. The only reason for going to this MINI Service centre is because it is the closest that can update the service record

Great service

Got full explanation of fault found

I found the staff to be friendly, professional and knowledgeable. My previous experience of buying a new car has not always been a pleasant one. As a woman, I was sometimes patronised and pressurised. At this garage the opposite was the case.

everyone very friendly and helpful.

Lloyd's were welcoming and professional, from the receptionist to the sales person/manager. Every effort was put into helping buy my ideal car at the right price. My only issue was not being informed my finance and extras to the order accepted

Job done, car well presented, staff friendly & professional.

It was made easy, no problems whatsoever

Again, great communication. I knew exactly what was going on and was updated all the way.

I feel very happy with my car.

Mini always accommodate us when we arrange a Service and always do a First Class Job.

Everything was done to my complete satisfaction.

Joe was very kind and explained everthing to me. I was really impressed with his thoughtfulness. Thankyou Joe.

Very quick and efficient and good communication

Never a problem with Lloyd's Colne

You did what you were meant to do at a reasonable cost.

Great no nonsense , straightforward approach. Collected and returned my car. Sorry can't remember name of the Service Advisor but he was very helpful and friendly. Driver who collected car was also very friendly. Everything was brilliant .

Did a quite outside valet but still had finger marks on the book and don't clean inside at all and took around three hours to do mot and change a tyre

Helpful

Staff were very helpful and polite.

Well organised and helpful

Because they are good.

No issues at all. Never left feeling I am being charged for something I don't need

The staff at Colne could not have been more helpful. 10 out of 10 definitely

It was a painless process. You are kept informed every step of the way. The team are professional and nothing is too much trouble. Even though they sell cars all day they make the purchase of your car feel special. They share your joy.

Because I had no problems at all

The staff are friendly making it a pleasure, unlike when it was Preston's!

No courtesy car offered & had to ring back to double check exactly what was being done and none of the extras I was constantly told I needed were included.

I would have been completely satisfied but I think that the tyre I had to buy was over priced

Good communication Flexible , met our needs re pick up date and time

The car needed to go back as there was rust on one of the back doors, plus we had a few other things we weren't happy with. Lloyd's had it a month, we didn't get new doors as agreed and several of the items on the list hadn't been complete.

Efficient service. Helpful and knowledgeable staff. Thank you to all the team that worked on my mini.

Friendly, not pushy, good customer service

Vehicle had various mechanical and electrical issues which have taken numerous none returned telephone calls to rectify and 3 long journeys to your branch. Reluctant to purchase another vehicle from this branch. Dissatisfaction and disappointment.

I would have given 5 stars but the job took 2 days in the end (no worries there) but it was the very end of day 2 when I got my car back. This isn't a complaint.

No problems at all. I was notified when the car was ready and that there had been no problems

Pleasant staff, car serviced while I waited, even got offered me a lift to the shops as it was raining. Quick video of service good also

Hassle-free service completed at fairly short notice

The car was serviced and MOT'd as planned, no hiccups.