Helpful staff

All aspects carried out well and courtesy car offered as the wait would have been several hours.

Handy to me and a non pressured sale

I cannot complain about any part of the service,I was sent a video to my phone showing me what had been done. I received a text message to let me know my car was ready to collect.

Whilst car at garage for routine service it was damaged . This was acknowledged after first not being . Not informed vehicle wasn't ready when originally agreed . Wasted trip to garage ..... which is a round trip of almost 40 miles

Work was completed on time and to perfection. My car was washed and polished too.

The service was on time and without problems.

Everyone at the garage was very helpful.

Feel confident that the car is looked after. Also car nice and clean on return!

all done in good time with phone call to let me know

A top job from start to finish

Had to wait 20 mins to be seen in the showroom. No apology for the delay when receptionist eventually turned up. given a totally incorrect estimate of cost for service (no reference to TLC). Was supposed to ring with a further cost estimate but didnt

Service provided

As everyone was helpful and nothing was a problem

Good service & my Mini is always looked after nicely, comes back gleaming!

The only issue was that after having new brake pads fitted my mini was not reset meaning that I had to return for this to be done.

Great service and a pleasant to deal with

The service was fine, only thing I wasn't happy about was being charged for filling washer bottle. The bottle didn't need filling and I have a large container of it at home.

As per question 1 fantastic experience

I have bought more than one Mini from Warren and he is always extremely helpful, not pushy and makes me feel that no question is a silly one. He is also extremely helpful when helping me understand new features etc. Warren is a big part of why I use

Helpful, friendly and fixed my car under warranty - and cleaned it.

First (2 year) service carried out in allotted time. Car was ready early and was thoroughly valeted. It drives better since the service too.

Easy and efficient and helpful and car returned lovely and clean

Friendly and helpful. Staff member remembered me buying my new mini.

The reasons and explanations given for the necessary actions were helpful and well presented.

Organised and well looked after- from booking with courtesy car, regular communication and feedback

They were apologetic for the mix up and did their best to see I was not inconvenienced by this problem. I got to try the latest countryman which I enjoyed driving. And my first time driving an automatic which has made me a convert.

Personal service. Excellent friendly professional throughout! Nothing too much trouble.

It's a pleasure visiting Colne -all friendly kind helpful staff and prompt brilliant care for my lovely mini

Kept up to date and informed.

Excellent service from Warren in colne.

Love my new car it's fantastic

Easy and friendly service

I hadnt realised I could have had a courtesy car but was not advised of this, it would have been a real bonus and a 5 if I had known about this.

Excellent customer service

Superb sales team

The staff were friendly and found us a used mini within our budget and were not pushy for us to buy a new one

No

Oliver was quite new to Lloyds in Colne but he was extremely helpful, friendly and professional throughout the purchase. Anything he was unsure of he checked out and got back to me straight away. A very well done to Oliver.

Would like to find that for instance, the windscreen wipers were set back where I left them ( small matter except that is was very wet on the motorway on the way back to Accrington)

We bought the car we wanted

Everything they promised they delivered.

Couldn't fault the staff. All look friendly and approachable.

Warren Singleton, our salesperson, was really helpful, professional and thorough both in terms of purchasing our new car and in the necessary steps to hand back our previous Mini. Everything was done at a time and in a manner to suit us

Because I only took my car in for the MOT but they managed to fit in my service at the same time

Car was picked up as arranged and the paintwork scratches were done as requested as well as the sevice

We haven't currently encountered any problems. I find it strange that you are asking how well you have serviced our car. The only way to know this would be to go through the service schedule ourselves and check each and every item.

Smooth process. Kept informed & nice courtesy car provided

Warren and the support staff made us feel welcome

No issues at all