Issues with booking the service , though on the day staff friendly and welcoming , arranging for me to be taken and picked up from work,

You should already know I think.

Efficient handling. Car clean ok but not excellent

We had no problems at all

Because it was hassle free.

Really satisfied

Lovely guy I dealt with, even installed my car seat for me in my courtesy car, then back in my car when I got it back.

I wish they'd contacted me whilst my car was having MOT to see if I wanted the recommended faults carried out so I don't have the inconvenience of having to book it in again.

Aggie, our contact at Colne, was helpful, informative and attentive to our needs ad requests

I am satisfied however when I booked in for my mot I was told it was £39.99 and when I came to pay it was £50 also with the wash and vac shouldn't the boot be vacuumed too as mine wasn't

My third mini I bought trough Lloyd this is the first time and only time I will be using them next time it's back to Bowker. They swore in my presence and I have found the service they offer very dis-satisfying.

Good service, polite staff and clean car at the end of the service.

Brilliant staff, keep you informed about your car

Lovely sales adviser. Not pushy, friendly and helpful

As in q 1. Everything went so smoothly , excellent service.

Previously been taking my mini to bowker Blackburn I found the service at colne mug better and they even managed to sit my car in for its mot

Handover date changed but we got there in the end. We would have liked more time with the salesman but time would not allow.

Colne were brilliant when I was buying my car but I went in for a tyre change the other day and it took 2.5 hours and it wasn't explained why it took that long. I probably won't be getting my tyre changed there again and will go elsewhere.

I have given this answer because the service staff do not talk to each other, reason my car was booked in over the phone and when I got there with the car they tried to charge me for things that were all ready covered with my service pack.

Staff were friendly and keen to help us find the best mini for us.

Excellent service. Matched a better mini to my budget. The whole buying process was seemless.

Cannot fault the service I received.

Everything was done in an efficient and great way

They explain everything plus answer any question

Friendly relaxed atmosphere. Kept informed of progress

Excellent service all round

Went for MOT and fitted in a major service also.

Fantastic customer care! Everything explained clearly! Courtesy car was brilliant! All completed on time at a fair cost Definitely use this company again

Everything completed satisfactorily in good time. The car was retuned to us lovely and clean.

I never get the car valeted. Having seen someone at Lloyds hosing down a BMW engine with a high pressure hose, this reinforced my view that I am the best person to wash my Minis.